Booking Policy
Booking Policy: Burnett Heads Lighthouse Holiday Park
Booking Policy
Our booking policy is intended to ensure a consistent approach to all bookings made at Burnett Heads ‘Lighthouse’ Holiday Park. It is imperative that all guests understand the following terms and conditions when booking:
This policy applies to all Holiday Park operators and visitors to Burnett Heads ‘Lighthouse’ Holiday Park.
Pets
- Pets are permitted at Burnett Heads Holiday Park.
Deposit Payments
- ALL bookings require a deposit to be placed at the time of booking. Bookings will not be made without payment of a deposit.
Low and Mid Season
- Cabin and Site bookings require a deposit to the value of the first night’s accommodation.
High Season
- Cabin and Site bookings require a deposit to the value of the first two nights’ accommodation.
Balance Payments
- All bookings made for a period less than 2 weeks require the full balance to be paid 7 days prior to arrival date.
- All bookings made for a period more than 4 weeks require a minimum of 2 weeks to be paid 7 days prior to arrival date and are to remain no less than 1 week in advance at all times.
Cancellations and Refunds
- Booking deposits are non-refundable.
- Should you cancel your booking we will assist you where possible, however we cannot guarantee that requested changes or refunds can be made.
- No refunds will be given for early departure.
- Refunds will be issued, for bookings cancelled more than 7 days prior to your arrival, less the deposit amount. Inclement weather is not a valid reason for a refund.
- Refunds will not be issued, for all bookings cancelled less than 7 days prior to your arrival.
- At management discretion a deposit may be held in trust for 12 months for a future booking.
Site Allocations
- Site allocations are not guaranteed. We will assist with site requests however this will be at management discretion.
Disclaimer
- Base tariffs are reviewed each year and are subject to change without notice.